TERMS AND CONDITIONS

SAFETY RESTRICTIONS
Due to the nature of this attraction, it is not suitable for guests with any of the following medical conditions to participate:
-Neck, back, heart disorders
-High/low blood pressure
-Recent surgery/illness/ injury
-Other adverse medical conditions
Safety restrictions prohibit guests under 6 years of age from participating in this experience.

CANCELLATION POLICY FOR CANTILEVER LEAN OUT AND WALK THE PLANK
Once a ticket is purchased for either the Cantilever Lean Out or Walk The Plank, no partial or full refunds will be issued unless the activity is cancelled by a member of the SBAC staff due to safety concerns. This means if you choose not to participate in this activity for any reason you will not be entitled to a refund or credit.

1. Interpretation

1.1 In these Standard Terms and Conditions:
(1) Adult means a person aged 17 years or above;
(2) Booking Agent means any person authorised by Story Bridge Adventure Climb (SBAC) to sell Tickets;
(3) Check-in Premises means 170 Main Street, Kangaroo Point, Queensland, Australia;
(4) Child means a person aged from 6 to 16 years inclusive;
(5) Climb means a climb over the Story Bridge on SBAC’s designated walkways;
(6) Climber means a person holding a valid Ticket or Voucher;
(7) Declaration Form means a form which includes, but is not limited to:
(a) statements that the Climber does not suffer from any medical condition which may prevent them undertaking the Climb such as a fear of heights, vertigo, dizziness, back or leg problems, a heart condition, epilepsy, uncontrolled asthma, vision impairment, depression, pregnancy or recent surgery; and
(b) acknowledgements that the Climber has entered SBAC’s premises at their own risk and will participate in the Climb at their own risk.
(8) Gift Certificate means a gift certificate for a Climb to be exchanged for a Ticket from SBAC;
(9) Membership Discount means a discount on the ticket price for Climbs granted to members of various clubs, associations or other entities as decided by SBAC in its absolute discretion from time to time;
(10) Non-Operative Days means:
(a) 25 December in every calendar year;
(b) the 3 days in September each calendar year allocated to the Riverfire Festival (which changes from calendar year to calendar year) and
(c) any other non-operative day determined by SBAC from time to time in accordance with clause 3.1(4).
(11) SBAC means Story Bridge Adventures Pty Ltd as trustee for the Story Bridge Adventures Unit Trust ABN 40 519 037 183 trading as Story Bridge Adventure Climb;
(12) SBAC Merchandise means any goods or services offered for sale by SBAC in relation to Climbs including, but not limited to Climbs and photographs and goods bearing an SBAC logo;
(13) SBAC Premises means any premises or land occupied or used by SBAC including the Check-in Premises;
(14) Ticket means:
(a) a ticket issued by SBAC entitling a person to participate in a Climb; and
(b) a print-out of a climb receipt emailed by, or on behalf of, SBAC to a person who has made a booking; and
(15) Voucher means a voucher for a Climb issued by a Booking Agent.

1.2 Interpretation
(1) Reference to:
(a) one gender includes the others;
(b) the singular includes the plural and the plural includes the singular;
(c) a person includes a body corporate;
(d) a party includes the party’s executors, administrators, successors and permitted assigns;
(e) a statute, regulation or provision of a statute or regulation (Statutory Provision) includes:
(i) that Statutory Provision as amended or re-enacted;
(ii) a statute, regulation or provision enacted in replacement of that Statutory Provision; and
(iii) another regulation or other statutory instrument made or issued under that Statutory Provision; and
(f) money is to Australian dollars, unless otherwise stated.
(2) “Including” and similar expressions are not words of limitation.
(3) Where a word or expression is given a particular meaning, other parts of speech and grammatical forms of that word or expression have a corresponding meaning.
(4) Headings and any table of contents or index are for convenience only and do not form part of Standard Terms and Conditions or affect its interpretation.
(5) A provision of these Standard Terms and Conditions must not be construed to the disadvantage of a party merely because that party was responsible for the preparation of the Standard Terms and Conditions or the inclusion of the provision in the Standard Terms and Conditions.
(6) If an act must be done on a specified day which is not a Business Day, it must be done instead on the next Business Day.

1.3 Parties
(1) If a party consists of more than 1 person, these Standard Terms and Conditions binds each of them separately and any 2 or more of them jointly.
(2) An obligation, representation or warranty in favour of more than 1 person is for the benefit of them separately and jointly.
(3) A party which is a trustee is bound both personally and in its capacity as a trustee.

2. Introduction
2.1 Story Bridge Adventure Climb sells Climbs, Gift Certificates and SBAC Merchandise in accordance with these Standard Terms and Conditions.

3. Story Bridge Adventure Climb’s operating policy
3.1 SBAC has the right to, at any time:
(1) increase, decrease, change or cancel any advertised routes or departure times for Climbs;
(2) change any advertised prices for Tickets or Gift Certificates;
(3) deny any person participation in the Climb for any reason regardless of whether the person has
(a) previously purchased a Ticket; or
(b) holds a Voucher; and
(4) add to the list of Non-operative Days.
3.2 SBAC expects to operate Climbs in all weather conditions except:
(1) electrical storms;
(2) hail storms; and
(3) high winds.
3.3 If a Climb does not proceed, Climbers may:
(1) Request that they be re-booked for another Climb in which case they will be rebooked in order to meet the Climbers preference subject of course to availability of places on the desired rescheduled Climb or
(2) Request a refund. Such a request will be entirely at the discretion of SBAC management. In most circumstances the climber will be offered an alternative date or credit to be used at some future time (within 6 months).
3.4 No partial or full refunds will be issued unless the climb/activity is cancelled by a member of the SBAC staff due to safety concerns. This means if a climber chooses not to complete the climb/activity and removes themselves from the climb route/activity for any reason they will not be entitled to a refund or credit.

4. Check-in policy
4.1 Climbers must:
(1) check-in for their Climb at the Check-in Premises 15 minutes before the departure time listed on the Climber’s Ticket or Voucher;
(2) present a valid Ticket or Voucher at check-in; and
(3) present proof of identification and proof of membership at check-in if the Climber claimed a Membership Discount.
4.2 If a Climber does not check-in in accordance with clause 4.1 of these Standard Terms and Conditions, SBAC may deny the person participation in the Climb without granting a refund to the person.

5. Participation policy
5.1 Story Bridge Adventure Climb may deny entry to a person if their Ticket or Voucher is damaged, defaced or not purchased from either SBAC or a Booking Agent.
5.2 SBAC has the right to refuse participation in the Climb if a person presents a Ticket or Voucher which, in SBAC’s opinion, is not valid.
5.3 In order to undertake a Climb, Climbers must:
(1) be a minimum 6 years of age; over 110cm height; under 130KG weight due to safety equipment used. (Maximum weight for Abseil is 115KG)
(2) Pregnant ladies up to 20 weeks may participate in the bridge climb at their own risk. NB Pregnant ladies can not participate in the Abseil Climb due to health and safety concerns and the type of safety equipment used.
(3) be in the opinion of SBAC staff mentally competent;
(4) be in the opinion of SBAC staff physically competent; and
(5) sign a Declaration Form.
5.4 SBAC may require that any Climber complete a test to assess their capability for the Climb.
5.5 All children 6-16 years of age must be accompanied by a parent or guardian whilst climbing. (Children between 6-9 must have 1 adult to 1 child ratio and children between 10-16 can have 1 adult to 3 children ratio). Please note, children under the age of 6 will be unable to participate in the climb.
5.6 No person will be permitted to commence a Climb if:
(1) the concentration of alcohol in their blood is equal to or greater than .05%; or
(2) they are in the opinion of SBAC staff affected by drugs whether prescribed or not.
5.7 SBAC has the right to breath test all Climbers.  If a Climber refuses to be breath tested, SBAC will deny the person participation in the Climb and will not issue a refund to the Climber.
5.8 Smoking is not permitted either:
(a) during the Climb; nor
(b) on SBAC Premises.
5.9 Personal communication devices including pagers and mobile phones are to be turned off and not made operational within SBAC’s check-in premises.
5.10 SBAC reserves the right to require any person entering it’s premises to submit bags, backpacks and other containers for inspection by SBAC staff.

6. Safety policy
6.1 All Climbers must:
(1) wear the safety clothing and equipment provided for use during the Climb;
(2) return the safety clothing and equipment to SBAC immediately after the Climb;
(3) pass through a metal detector or submit to any operating screening procedure to ensure unauthorised items are not carried onto the Story Bridge; and
(4) obey all directions and instructions of SBAC’s representatives during the Climb.
6.2 Climbers must not:
(1) carry any personal items during their Climb including, but not limited to, cameras, videos, pagers, mobile phones and handbags;
(2) conduct themselves in a manner which adversely affects the enjoyment or safety of other persons leading or undertaking the Climb;
(3) remove or interfere in any way with any part of the Story Bridge or any of the walkways used during the Climb.
6.3 SBAC will provide Climbers with secure storage to store backpacks, bags and other personal belongings.
6.4 SBAC has the right to remove any Climber from a Climb if the Climber does not comply with these Standard Terms and Conditions.  A refund will not be granted if a Climber is removed from the Climb pursuant to this clause.

7. SBAC Booking Policy

1. Tickets are non-refundable, non-transferable and are only valid for the booked climb.
2. Gift Certificates are non-refundable.
3. Requests to change a booking (subject to SBAC management approval) may only be made to the time or date of a Climb but not to the number or identity of Climbers. Administration fees apply as follows:

• Requests to change a booking up to 14 days before the climb date will incur a $50 fee per booking.
• Requests to change a booking within 13 days to 72 hours will incur a $25 rescheduling fee per booked climber.
• Requests to change a booking within 72hrs cannot be accommodated.
• In the case of purchases bought through a Reseller, that Reseller will be responsible for any rescheduling administration, in accordance with SBAC’s rescheduling policies.

4. Tickets must be paid for at the time of booking unless otherwise agreed by Story Bridge Adventure Climb.

5. SBAC may charge a booking fee or credit card transaction fee on the purchase of Tickets.

8. Climbers’ release
8.1 Each Climber releases Story Bridge Adventure Climb, its employees and agents from liability or loss or injury to the Climber from any cause, and whether due to the negligence of SBAC or any other person.
8.2 Each Climber releases SBAC from all sums of money, accounts, claims, actions, proceedings, demands and expenses which the Climber at any time may have against SBAC for or by reason or in respect of any act, cause, matter or thing.

9. Story Bridge Adventure Climb’s liability
9.1 Each Climber indemnifies SBAC against:
(1) all losses incurred by SBAC;
(2) all liabilities incurred by SBAC; and
(3) all costs actually payable by SBAC to its own legal representatives (whether or not under a costs agreement) and other expenses incurred by SBAC in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal);
arising directly or indirectly as a result of or in connection with any act or omission of the Climber.

10. Booking Agents’ Liability
10.1 If a Booking Agent sells any Tickets or Vouchers on behalf of SBAC, the Booking agent indemnifies SBAC against:
(1) all losses incurred by SBAC;
(2) all liabilities incurred by SBAC;
(3) all costs actually payable by SBAC to its own legal representatives (whether or not under a costs agreement) and other expenses incurred by SBAC in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal);
arising directly or indirectly as a result of or in connection with any acts or omissions of the Booking Agent.

11. Gift Certificate Policy
11.1 Gift Certificates will be sold for either:
Fixed dollar values eg $50 gift certificates OR for the RRP value of the ‘climb type’ eg $129 for a Day climb voucher.
(1) $130.00 for an Adult Climb; or
(2) $110.50 for a Child / Concession Climb.
11.2 Gift Certificates may be used for any Climb, subject to availability and subject to clause 11.3, however if the advertised price of the Climb taken is less than the cost of the Gift Certificate the difference in price will not be refunded to any person.
11.3 A Climb, granted by issue of a gift Certificate, must be booked within 36 months of the date of issue of the Gift Certificate. Gift Certificates / tickets are non-refundable. (NB Climb to be booked within 36 months, but the climb can be scheduled for any future date subject to the gift certificate type and availability).
11.4 Gift Certificates are not valid for the Climb and Dine package or any other special offer packages. Call 07 3188 9070 for details.

12. Story Bridge Adventure Climb’s Merchandise Policy
12.1 SBAC merchandise purchased from, or supplied by, SBAC may only be used for private or domestic purposes.
12.2 SBAC merchandise must not be used by any person for any commercial purpose without SBAC’s prior written approval.

13. Story Bridge Adventure Climb’s discretion
13.1 SBAC may use its absolute discretion in exercising any of the rights granted to it pursuant to these Standard Terms and Conditions.

14. Governing law and jurisdiction
14.1 The law of Queensland governs these Standard Terms and Conditions.
14.2 The parties submit to the non-exclusive jurisdiction of the courts of Queensland and of the Commonwealth of Australia.

15. Best Price Guarantee
15.1 This Best Price Guarantee is only for new sales.
15.2 You must contact climbs@sbac.net.au with a screenshot of offer to be matched.
15.3 This offer can not be used retrospectively. No refund or credit will be applied once purchase has been made.
15.4 Not to be used in conjunction with any other offers.

16. Promotions – Outreach marketing campaigns
16.1 Outreach marketing campaigns include but are not limited to email marketing, social media advertising, radio advertising, outdoor advertising, 3rd party agent special offers.
16.2 All promotional offers are for new sales only.
16.3 No refunds or credits will be applied once purchase has been made.
16.4 We reserve the right to change or cancel promotions at any time.

17. Great Queensland Getaway promotion

This promotion is no longer valid for new redemptions.

• You must register for your voucher first on the Queensland Tourism website
• We cannot guarantee your booking until we have officially redeemed your Getaway voucher. You must complete this form before we can officially redeem your Getaway voucher.
• This voucher can be used on any activity at Story Bridge Adventure Climb however please note the total value of the voucher is up to 50% off any activity up to the total discount of $100
• Therefore if you purchase a $200 activity you will receive $100 discount. If you purchase a $150 activity you will receive a $75 discount. If you purchase a $250 activity you will receive a $100 discount.
• Only 1 voucher per transaction.
• Only 1 transaction per voucher. Any remaining value will be forfeited.
• For further terms and conditions please visit the Queensland Tourism website
• Deals end at 6pm AEST on October 31, or until sold out, whichever comes first.
• You can climb anytime before 23 January 2022 however you must book and before October 31. We suggest booking as soon as possible as promotion may expire prior to this date.

20 Days Of Holidays terms and conditions

THE PROMOTION IS NO LONGER VALID FOR NEW REDEMPTIONS. YOU MUST USE THE BARCODE NUMBER NOT THE VOUCHER NUMBER WHEN REDEEMING ON STORY BRIDGE WEBSITE.

TO REDEEM YOUR 20 DAYS OF HOLIDAYS LIKE THIS VOUCHER, PLEASE VISIT

HTTPS://STORYBRIDGEADVENTURECLIMB.COM.AU/PRODUCT/TWILIGHT-CLIMB/

AT CHECKOUT ON THE STORY BRIDGE ADVENTURE CLIMB WEBSITE YOU WILL BE ABLE TO INCLUDE THE BARCODE NUMBER PROVIDED BY EXPERIENCE OZ AND REDEEM YOUR DISCOUNTED CLIMB.

IF THERE ARE ANY ISSUES IN REDEEMING YOUR VOUCHER PLEASE EMAIL CLIMBS@SBAC.NET.AU. WE ARE EXPECTING A HIGH VOLUME OF ENQUIRIES SO WE WILL RESPOND AS SOON AS WE CAN.